Acceptance of these website terms
This website is operated for Printing House by Astros Marketing (Pty) Ltd. The site is provided for publishers, authors, businesses and other users who need information about our printing, binding and finishing services in South Africa. When you access the site, browse the pages, or send an enquiry through the contact form, you agree to be bound by these Terms of Use and any additional conditions that apply to a specific service or quotation.
If you do not agree with these terms, you must stop using the site. We may update these terms from time to time to reflect changes in our services, legal requirements or operating practices. It is your responsibility to review the latest version before using the website again.
Using the site and contact form properly
You may use the website only for lawful purposes and in a manner that does not interfere with the operation of the site or the experience of other users. The enquiry form is intended for genuine print enquiries, project details and related business communication. Do not send false information, misleading artwork instructions, unlawful material or content that infringes another party’s rights.
- Provide accurate company, title and project details when requesting a quote.
- Make sure supplied files, text and images are suitable for the intended print method.
- Do not try to gain unauthorised access to any part of the website or connected systems.
- Do not use the site to transmit harmful code, spam or bulk unsolicited messages.
We may refuse or ignore submissions that are incomplete, abusive, suspicious or outside the scope of our services. Where a submission contains sensitive production information, you remain responsible for ensuring that you have the right to share it.
Content, quotations and production details
Information on this website is provided for general guidance. While we aim to keep service descriptions, finishing options, lead times and process details current, production requirements can change according to format, stock, page count, binding method, quantity and delivery destination. Any quotation or written instruction issued by Printing House will apply only to the specific job described in that quotation.
Quoted prices are subject to confirmation once files, artwork, colour requirements and finishing specifications have been checked. A quotation does not create a binding production commitment until it is accepted in writing and, where applicable, the required deposit or order confirmation has been received.
- Offset printing, flexo printing and finishing options depend on the approved job specification.
- Colour proofing is intended to guide production, not to guarantee exact matching on every substrate.
- Delivery times may change due to load-shedding, stock availability, transport delays or municipal access restrictions.
Intellectual property and file ownership
All website content, including text, layout, images, graphics and downloadable material, belongs to Printing House, Astros Marketing (Pty) Ltd, or the relevant rights holder and is protected by South African and international intellectual property law. You may view the material for your own business use, but you may not copy, reproduce, adapt, distribute or republish it without prior written permission, except where allowed by law.
When you send artwork, manuscripts, proofs or other files, you confirm that you have the necessary rights to use and submit that material. You remain responsible for the legal accuracy of the content you supply, including copyright clearance, permissions, trademarks and publication rights. We may retain production files only for operational, record-keeping or dispute-handling purposes, subject to our internal retention practices and any agreed project terms.
Limitation of liability and service interruptions
We take reasonable care to maintain the website and to handle enquiries properly, but the site is provided on an as available basis. We do not guarantee uninterrupted access, error-free content or uninterrupted transmission of enquiries. Temporary downtime may occur due to maintenance, hosting faults, network failures or power interruptions. In Johannesburg and other areas, delivery and collection can also be affected by traffic congestion, weather conditions or security controls at business premises.
To the fullest extent allowed by law, Printing House and Astros Marketing (Pty) Ltd will not be liable for indirect or consequential loss, loss of profit, loss of data, or any delay caused by circumstances outside our reasonable control. Our total liability for any claim relating to website use will be limited to the amount, if any, directly paid for the specific service giving rise to the claim.
Governing law and contact process
These Terms of Use are governed by the laws of the Republic of South Africa. Any dispute arising from website use, enquiry submissions or related services will be handled in terms of South African law and the normal commercial processes that apply to business-to-business print work.
If you need clarification about these terms, or wish to raise a concern about site content or the handling of an enquiry, please use the enquiry form on our contact page. Printing House serves publishers nationwide from Industria, Johannesburg, including Johannesburg Central, Sandton, Randburg, Roodepoort, Midrand, Pretoria and the East Rand, with practical delivery arrangements set according to the job and destination.
- Questions about quotations should refer to the specific job reference.
- Questions about privacy or file handling should be raised at the time of submission.
- Questions about production deadlines should be sent as early as possible to avoid delays.